Find answers to the most common questions about your account and our services.
Hofmann Credit Union is a member-focused financial cooperative committed to helping you achieve your financial goals. We offer checking, savings, retirement, and credit accounts alongside modern digital banking tools — all designed around member well-being rather than shareholder profit.
Hofmann Credit Union is member-owned. Every account holder is a co-owner of the institution. Our success is measured by the financial well-being of our members, not by returns to external investors.
Existing members can request additional accounts by visiting any branch location or calling our member services line at 1-800-HOFMANN. New members must complete an application in person with a valid government-issued ID and initial deposit.
Internal transfers between your own Hofmann accounts are processed immediately. External ACH transfers typically settle within 1–3 business days. P2P payments are usually instant but may be reviewed for security. All times can vary if a transaction is flagged for additional review.
Transfers may be temporarily held for security or compliance verification. During this period the funds are reserved but not yet released to the recipient. If your transaction remains in a pending or flagged state for more than 48 hours, please contact member services.
We use 256-bit TLS encryption for all web sessions, real-time transaction monitoring, multi-factor authentication, and automatic session timeouts. Our fraud team reviews high-risk transfers around the clock. Visit the Security Center for a full overview of our protections.
Never. Hofmann Credit Union will never contact you to request your password, PIN, one-time code, or full card number. If you receive such a request, do not respond — report it immediately at 1-800-HOFMANN or through our Security Center.
Yes. Deposits are NCUA-insured up to $250,000 per depositor, per ownership category. The NCUA (National Credit Union Administration) provides the same level of federal protection that the FDIC provides for bank deposits.
Our ABA routing number is 021000089. You will need this number to set up direct deposit, ACH transfers, or wire transfers from an external institution.
Log in to Online Banking, locate the transaction in your account history, and select "Dispute." Alternatively, call 1-800-HOFMANN or visit a branch. Disputes are typically resolved within 10 business days; provisional credit may be issued while the investigation is underway.
On the login page, click "Forgot Password" and follow the prompts. You will receive a verification link at the email address on file. If you no longer have access to that email, contact member services with a valid ID to regain access.
To close an account, visit any branch with valid government-issued identification. Please ensure the account balance is zero before your appointment. Accounts with outstanding balances or pending transactions cannot be closed until those items clear.
You can change your password at any time from the Account Settings page. If you've forgotten your password, contact our support team at 1-800-HOFMANN and we'll verify your identity and assist with a reset.
We offer Checking, Savings, and Retirement accounts. Members can also apply for credit cards and personal, auto, or home loans. All accounts are FDIC insured up to $250,000.
Your account is protected with 256-bit SSL encryption, session timeouts, and 24/7 fraud monitoring. We recommend enabling alerts for large transactions and new logins. Never share your password or OTP with anyone — including those claiming to be from Hofmann.
Still have questions?
Our member services team is available Monday–Friday 8 am–8 pm and Saturday 9 am–3 pm.